At Rootans, customer satisfaction is our priority. As we deal in food products, we maintain strict quality standards.
Returns
Due to the perishable nature of our products, returns are accepted only if:
- You receive a damaged product.
- You receive the wrong product.
- The product is leaking or tampered with at the time of delivery.
Reporting an Issue
Please contact us within 48 hours of receiving your order.
Email: admin@rootans.in
Please include:
- Order number
- Photos of the product
- Photos of the package
Refunds
After verification, eligible refunds will be processed within 5–7 business days to the original payment method.
Cancellations
Orders can be cancelled only before they are shipped. Once dispatched, cancellations are not possible.
Contact
For any questions regarding returns or refunds, contact us at:
Email: admin@rootans.in